Troubleshooting
Contents
Connection Problems
Question: Why can't I connect to Ragnarok Life? When I try, I get a message that says, "Failed to Connect to Server."
Quick Answer: There may be several reasons for this, including personal connection issues, ISP problems, Proxy-Servers problem, Maintenance work or issues with the connections into Ragnarok Life.
Question: Why do I get an error message when I log in that says "Rejected from Server" sometimes?
Quick Answer: This is because you've entered in the wrong password too many times. Wait 15 minutes and try again.
This happens when you continually type in the wrong password for an account. The server temporarily bans your IP form logging, this usually last 15 minutes. You should be able to log back in after that time provided that you’ve entered the correct password.
Question: I try logging in and I get "Server still recognizes your last log-in. Please try again after a few minutes (8)"
This happens when you incorrect exit from the game, for example crash, or using Alt+F4.
Just wait a few minutes and try again. It should fix itself.
Question: Why am I lagging while playing?
Quick Answer: There are many potential reasons why you might be lagging. For a full overview, read below or check your internet connection to make sure that it is stable.
For a complete overview of diagnosing lag and working to solve it, please visit the Diagnosing Lag wiki entry.
First, make sure that there are no other applications running that might consume Internet bandwidth. Such as torrent software or other P2P applications.
Additionally, check to see that your graphics settings are properly configured. In some cases, lag can be a result of poor graphics performance on your computer, but this can sometimes be remedied through selecting the proper graphics card. In your Setup.exe, check the THIRD OPTION (below Direct 3D HAL and Direct 3D T&L HAL) - which is usually the name of the graphics card you have in your computer (if you have more than one graphics card, select whichever one you would like to run). You'll usually see your single graphics card listed twice; this is normal. Simply select the first listing of your card and you should be able to properly run RO with its correct performance settings.
Question: What is better for me, Direct Connection or Proxy? / Why am I lagging use Multi-Proxy?
Quick Answer: Please use the [ Direct Connection ] priority when you log in to the game, since our [ Multi-Proxy ] and other [ Proxy ] servers is required for players who have temporary problems with [ Direct Connection ].
We use premium backbone networks and your ping will be minimal with these premium routes on Direct Connection. Please do not overload our proxy servers at rush hour if you do not need it.
Question: I lag in direct connection, which proxy server should I use?
Quick Answer: Depending on region of residence
North America, Central America, South America - Try to use Multi-Proxy
South East Asia - Try to use Singapore
Europe, Ukraine, Russia, CIS Countries - Try to use Germany or Multi-Proxy
Question: Why am I lagging only at certain times (21:00~01:00 for example)
Quick Answer: This likely is more related to your home ISP changing their routes to the destination rather than the data canter. Also, peering and routing vary between data centers. Many providers change routing across their network constantly to try and offer the best possible services to their network (at the best possible price) both residential providers and data centers, which can also cause your routing and throughput to vary.
As an example of this in the US, Comcast (a cable internet provider) often switches from Tier 1 providers (Level3, Telia, etc) during the day to pure Cogent at night because the routes are cheaper for them. This will cause you to see different routing and throughput at night than you would see during the day as the Cogent routes are often oversold. This is only one example, but many ISPs (cable companies, DSL companies) do the same thing constantly to save them selves money. The result of this could be better throughput and latency during business hours, and slower higher latency during off business hours.
TL; DR;
Routing/Peering is not a constant thing, it is always changing. There is no guarantee that you will have the same routes tomorrow as you do today and this can in some cases drastically effect throughput and latency to your destination. If it is bad enough, your best recourse is to contact your local provider (Cable company, DSL provider, etc) and let them know that you are having problems with getting good throughput or latency to a specific network. If you do this, be ready to provide specific information (traceroutes, mtr, transfers) to your provider so they are able to track down and correct the routing issue for you. While some may be able to offer you a solution and fix the routing, also be prepared to see no change if the route provided is the best they are willing to offer.
Game Client Problems
Question: Why I cannot select a Window Resolution in Setup.exe
Quick Answer: Try to run setup.exe as Admin
Question: I have pixeled login screen (see screenshot)
Quick Answer: Try to uncheck "Disable hardware-accelerated graphics" in setup.exe
Question: Why I cant play on 2k+ Resolution?
Quick Answer: Ragnarok game client is old and uses DirectX 7. Max resolution is limited to 2048x1536
You can get more using third-party software called dgVoodoo
Allowed versions and added to exclusion to prevent blocks by Gepard Shield is 2.55.1 and 2.55.3
You do not need to copy the file d3d8.dll
Question: How to force to use nvidia graphics instead of intel on your any laptop
Quick Answer: You can use third-party software called dgVoodoo
Guide here: http://forum.ratemyserver.net/guides/guide-force-to-use-nvidia-graphics-card-instead-of-intel-on-your-any-laptop/
Allowed versions and added to exclusion to prevent blocks by Gepard Shield is 2.55.1 and 2.55.3
You do not need to copy the file d3d8.dll
Thor Patcher and Updating Problems
Question: I get an error "Failed to communicate with server"
Quick Answer: This happens during temporary connection problems, as well as when our EXE is blocked by various antiviruses or firewalls, in this case you will need to add the game client folder and executable files (Life.exe, rolife.exe, setup.exe) to the antivirus/firewall exceptions.
Question:
Quick Answer:
Third-Party Software
Question: How to use custom GRF files like grayworld or darkside?
Quick Answer: Please follow these instructions.
Question: Potsy can't find the process
Quick Answer: Try to run as administrator
Question: How to use RCX on Ragnarok Life?
Quick Answer: RCX is out of date and not supported on our server. Use the analog built into the game client: LGP
Problems on MacOS and Linux
Question: I am running Ragnarok Life on my Mac / Linux computer. What should I do if I'm having problems getting Ragnarok Life to run?
Quick Answer: Ragnarok Online is designed to run on the Windows Operating System and RO is not supported on other OS platforms at this time. Some users have been able to configure Ragnarok Online for use within a Windows emulator on a Mac or Linux-based system, using a program such as Wine, WineSkin, Lutris, WineBottler, etc.
For detailed instructions on how to get Ragnarok Life running on Wine, please follow these instructions.
Question: I can not get daily rewards, online time reward, join to Battlegrounds and Events. I get in dialogue "Double login detected", but I have only one window.
Quick Answer: The problem here is that all Mac users has the same unique hardware id when using Wine whereby all users are defined as one player. We can support MacOS only this way. In other case all users can join bg in multiple windows and we should use this feature to prevent abuses.
