Difference between revisions of "Troubleshooting"
(Tag: Visual edit) |
(→Connection Problems) (Tag: Visual edit) |
||
| Line 1: | Line 1: | ||
==Connection Problems== | ==Connection Problems== | ||
| − | =====''' | + | ====='''I get an error "Failed to Connect to Server."'''===== |
Quick Answer: There may be several reasons for this, including personal connection issues, ISP problems, Proxy-Servers problem, Maintenance work or issues with the connections into ChickenRO. | Quick Answer: There may be several reasons for this, including personal connection issues, ISP problems, Proxy-Servers problem, Maintenance work or issues with the connections into ChickenRO. | ||
---- | ---- | ||
| − | =====''' | + | ====='''I get an error "Rejected from Server"?'''===== |
Quick Answer: This is because you've entered in the wrong password too many times. Wait 15 minutes and try again. | Quick Answer: This is because you've entered in the wrong password too many times. Wait 15 minutes and try again. | ||
| Line 11: | Line 11: | ||
---- | ---- | ||
| − | ===== ''' | + | ====='''I get an error "Server still recognizes your last log-in. Please try again after a few minutes (8)"'''===== |
This happens when you incorrect exit from the game, for example crash, or using Alt+F4. | This happens when you incorrect exit from the game, for example crash, or using Alt+F4. | ||
| Line 17: | Line 17: | ||
---- | ---- | ||
| − | ===== '''Why am I lagging while playing?''' ===== | + | ====='''Why am I lagging while playing?'''===== |
Quick Answer: There are many potential reasons why you might be lagging. For a full overview, read below or check your internet connection to make sure that it is stable. | Quick Answer: There are many potential reasons why you might be lagging. For a full overview, read below or check your internet connection to make sure that it is stable. | ||
| Line 27: | Line 27: | ||
---- | ---- | ||
| − | ===== '''What is better for me, Direct Connection or Proxy? / Why am I lagging use Multi-Proxy?''' ===== | + | ====='''What is better for me, Direct Connection or Proxy? / Why am I lagging use Multi-Proxy?'''===== |
Quick Answer: Please use the [ Direct Connection ] priority when you log in to the game, since our [ Multi-Proxy ] and other [ Proxy ] servers is required for players who have temporary problems with [ Direct Connection ]. | Quick Answer: Please use the [ Direct Connection ] priority when you log in to the game, since our [ Multi-Proxy ] and other [ Proxy ] servers is required for players who have temporary problems with [ Direct Connection ]. | ||
| Line 33: | Line 33: | ||
---- | ---- | ||
| − | ===== '''I lag in direct connection, which proxy server should I use?''' ===== | + | ====='''I lag in direct connection, which proxy server should I use?'''===== |
Quick Answer: Depending on region of residence | Quick Answer: Depending on region of residence | ||
| Line 41: | Line 41: | ||
---- | ---- | ||
| − | ===== '''Why am I lagging only at certain times (21:00~01:00 for example)''' ===== | + | ====='''Why am I lagging only at certain times (21:00~01:00 for example)'''===== |
Quick Answer: This likely is more related to your home ISP changing their routes to the destination rather than the data canter. Also, peering and routing vary between data centers. Many providers change routing across their network constantly to try and offer the best possible services to their network (at the best possible price) both residential providers and data centers, which can also cause your routing and throughput to vary. | Quick Answer: This likely is more related to your home ISP changing their routes to the destination rather than the data canter. Also, peering and routing vary between data centers. Many providers change routing across their network constantly to try and offer the best possible services to their network (at the best possible price) both residential providers and data centers, which can also cause your routing and throughput to vary. | ||
As an example of this in the US, Comcast (a cable internet provider) often switches from Tier 1 providers (Level3, Telia, etc) during the day to pure Cogent at night because the routes are cheaper for them. This will cause you to see different routing and throughput at night than you would see during the day as the Cogent routes are often oversold. This is only one example, but many ISPs (cable companies, DSL companies) do the same thing constantly to save them selves money. The result of this could be better throughput and latency during business hours, and slower higher latency during off business hours.<blockquote>TL; DR;</blockquote><blockquote>Routing/Peering is not a constant thing, it is always changing. There is no guarantee that you will have the same routes tomorrow as you do today and this can in some cases drastically effect throughput and latency to your destination. If it is bad enough, your best recourse is to contact your local provider (Cable company, DSL provider, etc) and let them know that you are having problems with getting good throughput or latency to a specific network. If you do this, be ready to provide specific information (traceroutes, mtr, transfers) to your provider so they are able to track down and correct the routing issue for you. While some may be able to offer you a solution and fix the routing, also be prepared to see no change if the route provided is the best they are willing to offer.</blockquote> | As an example of this in the US, Comcast (a cable internet provider) often switches from Tier 1 providers (Level3, Telia, etc) during the day to pure Cogent at night because the routes are cheaper for them. This will cause you to see different routing and throughput at night than you would see during the day as the Cogent routes are often oversold. This is only one example, but many ISPs (cable companies, DSL companies) do the same thing constantly to save them selves money. The result of this could be better throughput and latency during business hours, and slower higher latency during off business hours.<blockquote>TL; DR;</blockquote><blockquote>Routing/Peering is not a constant thing, it is always changing. There is no guarantee that you will have the same routes tomorrow as you do today and this can in some cases drastically effect throughput and latency to your destination. If it is bad enough, your best recourse is to contact your local provider (Cable company, DSL provider, etc) and let them know that you are having problems with getting good throughput or latency to a specific network. If you do this, be ready to provide specific information (traceroutes, mtr, transfers) to your provider so they are able to track down and correct the routing issue for you. While some may be able to offer you a solution and fix the routing, also be prepared to see no change if the route provided is the best they are willing to offer.</blockquote> | ||
| Line 48: | Line 48: | ||
---- | ---- | ||
| − | ===== '''Gepard Shield stuck at loading screen | + | ====='''Gepard Shield stuck at loading screen without any errors'''===== |
Quick Answer: Run opensetup.exe from the Ragnarok folder and choose the Resolution and Graphic Device | Quick Answer: Run opensetup.exe from the Ragnarok folder and choose the Resolution and Graphic Device | ||
---- | ---- | ||
| − | ===== ''' | + | ====='''Low FPS / Freezes in Game Client on Win10 with Nvidia graphics'''===== |
Quick Answer: Go to Nvidia Control Panel and change the 3D settings for ''chicken.exe'' | Quick Answer: Go to Nvidia Control Panel and change the 3D settings for ''chicken.exe'' | ||
1) Max Frame Rate: 60 FPS | 1) Max Frame Rate: 60 FPS | ||
| Line 67: | Line 67: | ||
---- | ---- | ||
| − | ===== ''' | + | ====='''I cannot select a Window Resolution in opensetup.exe'''===== |
Quick Answer: Try to run opensetup.exe as Admin | Quick Answer: Try to run opensetup.exe as Admin | ||
[[File:Pixeled.png|thumb|pixeled login screen]] | [[File:Pixeled.png|thumb|pixeled login screen]] | ||
---- | ---- | ||
| − | ===== '''I have pixeled login screen | + | ====='''I have pixeled login screen'''===== |
Quick Answer: Try to uncheck "Disable hardware-accelerated graphics" in opensetup.exe | Quick Answer: Try to uncheck "Disable hardware-accelerated graphics" in opensetup.exe | ||
---- | ---- | ||
| − | ===== '''Why I cant play on 2k+ Resolution?''' ===== | + | ====='''Why I cant play on 2k+ Resolution?'''===== |
Quick Answer: Ragnarok game client is old and uses DirectX 7. Max resolution is limited to '''2048x1536''' | Quick Answer: Ragnarok game client is old and uses DirectX 7. Max resolution is limited to '''2048x1536''' | ||
| Line 88: | Line 88: | ||
---- | ---- | ||
| − | ===== '''How to force to use nvidia graphics instead of intel on your any laptop''' ===== | + | ====='''How to force to use nvidia graphics instead of intel on your any laptop'''===== |
Quick Answer: You can use third-party software called '''dgVoodoo''' | Quick Answer: You can use third-party software called '''dgVoodoo''' | ||
| Line 100: | Line 100: | ||
---- | ---- | ||
| − | ===== '''I get an error "Failed to communicate with server"''' ===== | + | ====='''I get an error "Failed to communicate with server"'''===== |
Quick Answer: This happens during temporary connection problems, as well as when our EXE is blocked by various antiviruses or firewalls, in this case you will need to add the game client folder and executable files (ChickenRO.exe, chicken.exe, opensetup.exe) to the antivirus/firewall exceptions. | Quick Answer: This happens during temporary connection problems, as well as when our EXE is blocked by various antiviruses or firewalls, in this case you will need to add the game client folder and executable files (ChickenRO.exe, chicken.exe, opensetup.exe) to the antivirus/firewall exceptions. | ||
| − | ===== '''I get an error "chicken.grf is use"''' ===== | + | ====='''I get an error "chicken.grf is use"'''===== |
Quick Answer: Updater cannot pack files into GRF, since GRF is used by the running game client. Close all your game clients and run updater again. | Quick Answer: Updater cannot pack files into GRF, since GRF is used by the running game client. Close all your game clients and run updater again. | ||
==Third-Party Software== | ==Third-Party Software== | ||
| − | ===== '''How to use custom GRF files like grayworld or darkside?''' ===== | + | ====='''How to use custom GRF files like grayworld or darkside?'''===== |
Quick Answer: Please follow [[Gray World|these instructions]]. | Quick Answer: Please follow [[Gray World|these instructions]]. | ||
---- | ---- | ||
| − | ===== '''Potsy can't find the process''' ===== | + | ====='''Potsy can't find the process'''===== |
Quick Answer: Try to run as administrator | Quick Answer: Try to run as administrator | ||
---- | ---- | ||
| − | ===== '''How to use RCX on ChickenRO?''' ===== | + | ====='''How to use RCX on ChickenRO?'''===== |
Quick Answer: RCX is out of date and not supported on our server. Use the analog built into the game client: LGP | Quick Answer: RCX is out of date and not supported on our server. Use the analog built into the game client: LGP | ||
==How to run game on Mac and Linux== | ==How to run game on Mac and Linux== | ||
| − | ===== ''' | + | ====='''Ragnarok on Mac / Linux'''===== |
Quick Answer: Ragnarok Online is designed to run on the Windows Operating System and RO is not supported on other OS platforms at this time. Some users have been able to configure Ragnarok Online for use within a Windows emulator on a Mac or Linux-based system, using a program such as Wine, WineSkin, Lutris, WineBottler, PlayOnMac/PlayOnLinux, etc. | Quick Answer: Ragnarok Online is designed to run on the Windows Operating System and RO is not supported on other OS platforms at this time. Some users have been able to configure Ragnarok Online for use within a Windows emulator on a Mac or Linux-based system, using a program such as Wine, WineSkin, Lutris, WineBottler, PlayOnMac/PlayOnLinux, etc. | ||
| Line 143: | Line 143: | ||
---- | ---- | ||
| − | ===== ''' | + | ====='''I get in dialogue "Double login detected", but I have only one window'''===== |
Quick Answer: The problem here is that all Mac users has the same unique hardware id when using Wine whereby all users are defined as one player. | Quick Answer: The problem here is that all Mac users has the same unique hardware id when using Wine whereby all users are defined as one player. | ||
We can support MacOS only this way. In other case all users can join bg in multiple windows and we should use this feature to prevent abuses. | We can support MacOS only this way. In other case all users can join bg in multiple windows and we should use this feature to prevent abuses. | ||
Revision as of 13:03, 7 March 2020
Contents
- 1 Connection Problems
- 1.1 I get an error "Failed to Connect to Server."
- 1.2 I get an error "Rejected from Server"?
- 1.3 I get an error "Server still recognizes your last log-in. Please try again after a few minutes (8)"
- 1.4 Why am I lagging while playing?
- 1.5 What is better for me, Direct Connection or Proxy? / Why am I lagging use Multi-Proxy?
- 1.6 I lag in direct connection, which proxy server should I use?
- 1.7 Why am I lagging only at certain times (21:00~01:00 for example)
- 2 Game Client Problems
- 2.1 Gepard Shield stuck at loading screen without any errors
- 2.2 Low FPS / Freezes in Game Client on Win10 with Nvidia graphics
- 2.3 I cannot select a Window Resolution in opensetup.exe
- 2.4 I have pixeled login screen
- 2.5 Why I cant play on 2k+ Resolution?
- 2.6 How to force to use nvidia graphics instead of intel on your any laptop
- 3 Thor Patcher and Updating Problems
- 4 Third-Party Software
- 5 How to run game on Mac and Linux
Connection Problems
I get an error "Failed to Connect to Server."
Quick Answer: There may be several reasons for this, including personal connection issues, ISP problems, Proxy-Servers problem, Maintenance work or issues with the connections into ChickenRO.
I get an error "Rejected from Server"?
Quick Answer: This is because you've entered in the wrong password too many times. Wait 15 minutes and try again.
This happens when you continually type in the wrong password for an account. The server temporarily bans your IP form logging, this usually last 15 minutes. You should be able to log back in after that time provided that you’ve entered the correct password.
I get an error "Server still recognizes your last log-in. Please try again after a few minutes (8)"
This happens when you incorrect exit from the game, for example crash, or using Alt+F4.
Just wait a few minutes and try again. It should fix itself.
Why am I lagging while playing?
Quick Answer: There are many potential reasons why you might be lagging. For a full overview, read below or check your internet connection to make sure that it is stable.
For a complete overview of diagnosing lag and working to solve it, please visit the Diagnosing Lag wiki entry.
First, make sure that there are no other applications running that might consume Internet bandwidth. Such as torrent software or other P2P applications.
Additionally, check to see that your graphics settings are properly configured. In some cases, lag can be a result of poor graphics performance on your computer, but this can sometimes be remedied through selecting the proper graphics card. In your opensetup.exe, check the THIRD OPTION (below Direct 3D HAL and Direct 3D T&L HAL) - which is usually the name of the graphics card you have in your computer (if you have more than one graphics card, select whichever one you would like to run). You'll usually see your single graphics card listed twice; this is normal. Simply select the first listing of your card and you should be able to properly run RO with its correct performance settings.
What is better for me, Direct Connection or Proxy? / Why am I lagging use Multi-Proxy?
Quick Answer: Please use the [ Direct Connection ] priority when you log in to the game, since our [ Multi-Proxy ] and other [ Proxy ] servers is required for players who have temporary problems with [ Direct Connection ].
We use premium backbone networks and your ping will be minimal with these premium routes on Direct Connection. Please do not overload our proxy servers at rush hour if you do not need it.
I lag in direct connection, which proxy server should I use?
Quick Answer: Depending on region of residence
North America, Central America, South America, Europe, Russia, Other - Try to use Multi-Proxy
South East Asia and Oceania - Try to use Singapore Proxy
Why am I lagging only at certain times (21:00~01:00 for example)
Quick Answer: This likely is more related to your home ISP changing their routes to the destination rather than the data canter. Also, peering and routing vary between data centers. Many providers change routing across their network constantly to try and offer the best possible services to their network (at the best possible price) both residential providers and data centers, which can also cause your routing and throughput to vary.
As an example of this in the US, Comcast (a cable internet provider) often switches from Tier 1 providers (Level3, Telia, etc) during the day to pure Cogent at night because the routes are cheaper for them. This will cause you to see different routing and throughput at night than you would see during the day as the Cogent routes are often oversold. This is only one example, but many ISPs (cable companies, DSL companies) do the same thing constantly to save them selves money. The result of this could be better throughput and latency during business hours, and slower higher latency during off business hours.
TL; DR;
Routing/Peering is not a constant thing, it is always changing. There is no guarantee that you will have the same routes tomorrow as you do today and this can in some cases drastically effect throughput and latency to your destination. If it is bad enough, your best recourse is to contact your local provider (Cable company, DSL provider, etc) and let them know that you are having problems with getting good throughput or latency to a specific network. If you do this, be ready to provide specific information (traceroutes, mtr, transfers) to your provider so they are able to track down and correct the routing issue for you. While some may be able to offer you a solution and fix the routing, also be prepared to see no change if the route provided is the best they are willing to offer.
Game Client Problems
Gepard Shield stuck at loading screen without any errors
Quick Answer: Run opensetup.exe from the Ragnarok folder and choose the Resolution and Graphic Device
Low FPS / Freezes in Game Client on Win10 with Nvidia graphics
Quick Answer: Go to Nvidia Control Panel and change the 3D settings for chicken.exe 1) Max Frame Rate: 60 FPS
2) Monitor Technology: Fixed Refresh
3) Preferred Refresh Rate: Application-controlled
4) Vertical Sync: Use the 3D-application setting
If you don’t see this option, be sure to update your NVIDIA drivers. You can update your drivers in the GeForce Experience application if it’s installed or by downloading the latest drivers from NVIDIA’s website.
This feature was added in version 441.87 of the NVIDIA GeForce drivers, which were released on January 6, 2020.
I cannot select a Window Resolution in opensetup.exe
Quick Answer: Try to run opensetup.exe as Admin
I have pixeled login screen
Quick Answer: Try to uncheck "Disable hardware-accelerated graphics" in opensetup.exe
Why I cant play on 2k+ Resolution?
Quick Answer: Ragnarok game client is old and uses DirectX 7. Max resolution is limited to 2048x1536
You can get more using third-party software called dgVoodoo
Allowed versions and added to exclusion to prevent blocks by Gepard Shield is 2.55.1 and 2.55.3
You do not need to copy the file d3d8.dll
How to force to use nvidia graphics instead of intel on your any laptop
Quick Answer: You can use third-party software called dgVoodoo
Guide here: http://forum.ratemyserver.net/guides/guide-force-to-use-nvidia-graphics-card-instead-of-intel-on-your-any-laptop/
Allowed versions and added to exclusion to prevent blocks by Gepard Shield is 2.55.1 and 2.55.3
You do not need to copy the file d3d8.dll
Thor Patcher and Updating Problems
I get an error "Failed to communicate with server"
Quick Answer: This happens during temporary connection problems, as well as when our EXE is blocked by various antiviruses or firewalls, in this case you will need to add the game client folder and executable files (ChickenRO.exe, chicken.exe, opensetup.exe) to the antivirus/firewall exceptions.
I get an error "chicken.grf is use"
Quick Answer: Updater cannot pack files into GRF, since GRF is used by the running game client. Close all your game clients and run updater again.
Third-Party Software
How to use custom GRF files like grayworld or darkside?
Quick Answer: Please follow these instructions.
Potsy can't find the process
Quick Answer: Try to run as administrator
How to use RCX on ChickenRO?
Quick Answer: RCX is out of date and not supported on our server. Use the analog built into the game client: LGP
How to run game on Mac and Linux
Ragnarok on Mac / Linux
Quick Answer: Ragnarok Online is designed to run on the Windows Operating System and RO is not supported on other OS platforms at this time. Some users have been able to configure Ragnarok Online for use within a Windows emulator on a Mac or Linux-based system, using a program such as Wine, WineSkin, Lutris, WineBottler, PlayOnMac/PlayOnLinux, etc.
We tested it on Manjaro Linux, Wine versions is 3.15, 3.2 and its works properly.
For Mac users:
If you have Gepard Shield loading splash stuck on top, please create a empty file with the filename "no_splash" without any extension to fix this issue.
For Russian/Ukrainian/Belorussian Linux-users:
You may have trouble writing Cyrillic characters, but you should read the text without any problems.
If you have problems with reading Cyrillic characters, please start game with prefix LANG=ru_RU.UTF-8
Example:
LANG=ru_RU.UTF-8 wine /home/.wine/drive_c/games/ChickenRO/ChickenRO.exe
I get in dialogue "Double login detected", but I have only one window
Quick Answer: The problem here is that all Mac users has the same unique hardware id when using Wine whereby all users are defined as one player. We can support MacOS only this way. In other case all users can join bg in multiple windows and we should use this feature to prevent abuses.
