Troubleshooting

Connection Problems

Question: Why can't I connect to Ragnarok Life? When I try, I get a message that says, "Failed to Connect to Server."

Quick Answer:  There may be several reasons for this, including personal connection issues, ISP problems, Proxy-Servers problem, Maintenance work or issues with the connections into Ragnarok Life.

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Question: Why do I get an error message when I log in that says "Rejected from Server" sometimes?

Quick Answer:  This is because you've entered in the wrong password too many times. Wait 15 minutes and try again.

This happens when you continually type in the wrong password for an account. The server temporarily bans your IP form logging, this usually last 15 minutes. You should be able to log back in after that time provided that you’ve entered the correct password.

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Question: Why am I lagging while playing Ragnarok Life?

Quick Answer:  There are many potential reasons why you might be lagging. For a full overview, read below or check your internet connection to make sure that it is stable.

For a complete overview of diagnosing lag and working to solve it, please visit the Diagnosing Lag wiki entry.

First, make sure that there are no other applications running that might consume Internet bandwidth. Such as torrent software or other P2P applications.

Additionally, check to see that your graphics settings are properly configured. In some cases, lag can be a result of poor graphics performance on your computer, but this can sometimes be remedied through selecting the proper graphics card. In your Setup.exe, check the THIRD OPTION (below Direct 3D HAL and Direct 3D T&L HAL) - which is usually the name of the graphics card you have in your computer (if you have more than one graphics card, select whichever one you would like to run). You'll usually see your single graphics card listed twice; this is normal. Simply select the first listing of your card and you should be able to properly run RO with its correct performance settings.

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Question: What is better for me, Direct Connection or Proxy? / Why am I lagging use Multi-Proxy?

Quick Answer: Please use the [ Direct Connection ] priority when you log in to the game, since our [ Multi-Proxy ] and other [ Proxy ] servers is required for players who have temporary problems with [ Direct Connection ]. We use premium backbone networks and your ping will be minimal with these premium routes on Direct Connection. Please do not overload our proxy servers at rush hour if you do not need it.

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Question: I lag in direct connection, which proxy should I use?

Quick Answer: Depending on region of residence

North America, Central America, South America - Try to use Multi-Proxy

South East Asia - Try to use Singapore

Europe, Ukraine, Russia, CIS Countries - Try to use Germany or Multi-Proxy

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Question: Why am I lagging only at certain times (21:00~01:00 for example)

Quick Answer: This likely is more related to your home ISP changing their routes to the destination rather than the data canter. Also, peering and routing vary between data centers. Many providers change routing across their network constantly to try and offer the best possible services to their network (at the best possible price) both residential providers and data centers, which can also cause your routing and throughput to vary.

As an example of this in the US, Comcast (a cable internet provider) often switches from Tier 1 providers (Level3, Telia, etc) during the day to pure Cogent at night because the routes are cheaper for them. This will cause you to see different routing and throughput at night than you would see during the day as the Cogent routes are often oversold. This is only one example, but many ISPs (cable companies, DSL companies) do the same thing constantly to save them selves money. The result of this could be better throughput and latency during business hours, and slower higher latency during off business hours.

TL; DR;

Routing/Peering is not a constant thing, it is always changing. There is no guarantee that you will have the same routes tomorrow as you do today and this can in some cases drastically effect throughput and latency to your destination. If it is bad enough, your best recourse is to contact your local provider (Cable company, DSL provider, etc) and let them know that you are having problems with getting good throughput or latency to a specific network. If you do this, be ready to provide specific information (traceroutes, mtr, transfers) to your provider so they are able to track down and correct the routing issue for you. While some may be able to offer you a solution and fix the routing, also be prepared to see no change if the route provided is the best they are willing to offer.

Game Client Problems

Question: Why I cannot select a Window Resolution in Setup.exe

Quick Answer:

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Question: Why I cant play on 2k+ Resolution?

Quick Answer: Ragnarok game client is old and uses DirectX 7. Max resolution is limited to 2048x1536

You can get more using third-party software called dgVoodoo

Guide here: http://forum.ratemyserver.net/guides/guide-force-to-use-nvidia-graphics-card-instead-of-intel-on-your-any-laptop/

Allowed versions and added to exclusion to prevent blocks by Gepard Shield is 2.55.1 and 2.55.3

You do not need to copy the file d3d8.dll

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Question: How to force to use nvidia graphics instead of intel on your any laptop

Quick Answer: You can use third-party software called dgVoodoo

Guide here: http://forum.ratemyserver.net/guides/guide-force-to-use-nvidia-graphics-card-instead-of-intel-on-your-any-laptop/

Allowed versions and added to exclusion to prevent blocks by Gepard Shield is 2.55.1 and 2.55.3

You do not need to copy the file d3d8.dll

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